Questions & Answers

Write us an e-mail via the form, or just send us an e-mail directly at.

CONTACT US

SEND US A MESSAGE

    CONTACT INFORMATION

    50 East 52nd Street
    Brooklyn, NY 10022
    United States

    +1322224332
    +4643758533

    info@google.com
    support@google.com

    Do you have questions about how we can help your company? Send us an email and we’ll get in touch shortly.

    Shopping Information

    Q: Are your products safe?

    A: Please don’t worry, every product is completed independently from approval of the project to design and produce，We are professional sex toys supplier, all products must be rigorously screened before they can be sold, they must obtain CE, FCC, ROHS and other certifications, so you can feel free to buy and use it.

    Q: How do you protect my personal privacy?

    A: At our company, we understand that customer privacy is a crucial aspect of our business. We take measures to ensure that your privacy is protected by not disclosing any information related to sex products on the package or bill. This means that the contents of the package will be kept confidential, and no one will know what is inside. Additionally, we only use your shipping information to deliver the package to you, and we do not share it with any third party in any form.

    Payment Information

    Q: Do I need to set up an account to make a purchase?

    A：You can go straight to purchasing your favorite toy on pornhubee.com. However, we encourage you to create an account so that you can track your orders and receive timely customer support.

    Q: What payment methods are available, and are they secure?

    A: pornhubee Official Store accepts payments through secure payment channels only PayPal,. You can also pay using your credit card through PayPal, which supports most credit card payments on the market.

    Orders and Returns

    Q: Do you offer free shipping?

    A: Yes, the pornhubee Official Store offers free discreet shipping for all orders to the United States, Canada, Australia, the United Kingdom, France, Germany, New Zealand, and South Korea. For some other countries, customers may need to pay a small shipping fee. However, we are constantly improving our logistics system, and we aim to expand our list of countries eligible for free shipping in the future.

    Q: How long I can receive my orders？


    A: Usually, our warehouses will process your order within 72 working hours, and the shipping time varies depending on the destination country. Generally, packages arrive within 5-20 working days.

    Q: How can I change my shipping address?


    A: If you need to change your shipping address, please email us at info@pornhubee.com with the order number and the correct address.
    If the order has already shipped, the address will can not replace, so if you need to update your shipping address, please conenct us in 12 hours after you make payment.

    Q: I'd like to change my order?


    A: Once orders have been confirmed, we are unable to to change the order at this time. We’d be happy to cancel your order so that you may place a new one. Please contact us at info@pornhubee.com with your order number to cancel your order.

    Q: Can I cancel my order?


    A: If your order has not shipped, please email info@pornhubee.com and we can cancel your order immediately. Once your order has shipped then you cannot cancel your order, but you can return your order and get full refund within 30 days as long as the product is unused and in it’s original packaging.

    Frequently Asked Questions When Buying Sex Toys

    Q: What are the different types of sex toys available?


    A: Sex toys come in various types, including vibrators, dildos, anal toys, bondage gear, masturbators, couples’ toys, and more. You can check our sex toys categories guide to get more details.

    Q: Are sex toys safe to use?


    A: When used properly and cleaned thoroughly, sex toys are generally safe. It’s important to choose body-safe materials and follow the manufacturer’s instructions.

    Q: Are there sex toys that can be used for both vaginal and anal play?


    A: Yes, there are versatile sex toys that can be used for both vaginal and anal stimulation. However, it’s important to thoroughly clean the toy or use separate toys for each type of play to reduce the risk of bacterial transfer.

    Q: Can I use sex toys while pregnant?


    A: In most cases, using sex toys during pregnancy is safe as long as you’re comfortable and there are no complications. However, it’s always a good idea to consult with your healthcare provider for personalized advice.

    Q: Can I use sex toys in water, such as the shower or bathtub?


    A: Some sex toys are specifically designed for use in water, while others may not be suitable. Check the product specifications and instructions to ensure the toy is waterproof or water-resistant before using it in the shower or bathtub.