Overview
Our refund and return policy lasts for 30 days. If 30 days have passed since you received the product, we will not be able to offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Gift Cards, Condoms, Lubricants, TPE pocket pussy and Final Sale/Clearance category items are final sale and may not be returned or exchanged.
Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.
Condoms, Lubricants items must be returned unopened in their original packaging. If the seal is open or tag/packaging is removed from the items they are not returnable. Damages must be reported within 3 days of receiving merchandise or cannot be returned.
Return Guidelines
1.Please contact us within 30 days of receipt to obtain a return authorization and return address.
2.All items must be returned in unused/unworn condition. Please return the item in its original packaging with all accessories, including booklet, tags, dust bag, case, etc.
3.You may return an item within 30 days of receipt if the item is in the following condition
a. Quality problems
b. Completely damaged in transit
4.Complete the return form on this page and include it inside all boxes you are returning. Securely repackage your items. Enclose a copy of the receipt and completed RETURN FORM.
You may use the shipping carrier of mail post. Please keep a record of the tracking number, and send us order number and returning tracking number by email: info@pornhubee.com. Shipping charges will not be reimbursed.
Please note that shipping and handling charges are not refundable. Return shipping costs are not reimbursed by ComfortGround official Store, unless we sent damaged or incorrect merchandise.
5.SEND RETURNS TO:
Pornhubee official Store Returns Dept.
Order #_________________
Yuxian East Road, Baolong Street, Longgang District, Shenzhen, China
6.What if my package is refused or not delivered?
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
If you choose not to have your order re-delivered, we can refund you the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the refund as well as a 20% restocking fee.
Refunds
Upon receipt and inspection of your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or denial of your refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.
Delayed or Lost Refunds
If you have not received your refund, please check your bank account again first.
Then contact your credit card company, as it may take some time for your refund to be officially processed.
Next, contact your bank. It usually takes some processing time before a refund is issued.
If you have completed all of this and have not received your refund, please contact us at info@pornhubee.com.
Quality Problems
If your toys have quality problems during use, please donāt worry! All our sex toys have any quality problems within three months, please contact us and we will replace them with new ones or other products of the same price for free. Please note: Any man-made damage is not covered by the warranty!
Since the products sold in our store are personal health care products, any used products will not be returned or exchanged unless there are quality issues.
Exchange
1.Please contact us within 30 days of receipt to obtain an exchange authorization and return address.
2.All items must be returned in unused/unworn condition. Please return the original packaging with complete accessories, including brochures, tags, dust bags, boxes, etc.
3.If you receive a product with some quality issues, please send us the pictures via email and we can arrange an unconditional exchange authorization at no additional cost to you.
4. If the product does not meet expectations and you feel you prefer another item, please contact us to obtain an exchange authorization, but you must pay the return shipping costs.
5. All items can be exchanged for a different price substitute. Please pay or refund the price difference. Please note that we will only issue exchanges upon receipt of your return.
Need help?
Contact us at {info@pornhubee.com} for questions related to refunds and returns.