Shipping Policy
This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
A. SHIPPING COSTS
Standard Shipping: Free shipping on all orders over $99.
B. TRANSIT, HANDLING & ORDER CUT OFF TIME
Generally, shipments are in transit for 7-20 days (Monday to Friday). The order cut-off time will be 05:00 PM Eastern Standard Time (New York). Order handling time is 3-7 business days (Monday to Friday).
C.COUNTING BUSINESS DAYS
Shipping days are 1-2 days. If you place your order on Monday(Before 05:00 PM Eastern Standard Time), one business day would be Tuesday. If you place your order on Monday(After 05:00 PM Eastern Standard Time ), one business day would be Wednesday.
From time to time, we have epic sales. When that happens, we work nights and weekends to get all orders out quickly, but we could still end up a couple of days behind. So it could take another 1-2 business days in addition to our regular shipping schedule. But we will do our best to get your orders to you as quickly as possible!
You must receive credit card authorization and address verification before shipping any order. Please note that credit card authorization can take up to 24 hours for approval, so this time will not account for order processing time. Please remember that delivery time does not include Sundays or Holidays. We will notify you by email regarding back-ordered items and expected delays. We will contact you with a follow-up email if the merchandise you selected is not currently in stock or if we need additional identification for credit verification.
D. SHIPPING METHOD AND SUPPORT COUNTRIES
We currently ship international orders to 27 countries of the United States, Canada, United Kingdom, France, Germany, South Korea, Australia, New Zealand, Etc.
Now we have We will use the post-registered parcel, and standard international orders usually deliver within 5-20 business days（the shopping boom season would be delayed for 5-10 days). According to the specific conditions of different countries, choose the fastest delivery method to fulfill your order.
Since the postal parcel only supports less than 2kg (4.4 lbs) of cargo, we will split it into multiple boxes to ship for you if your order has a total weight of more than 2kg. If you don’t want to split your order into several packages or need faster commercial express delivery like DHL or UPS, you can contact us to pay the express balance.
E. CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@pornhubee.com
or Call Us at (+44) 07 708 366 493
F. TRACKING
Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you.
G. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
H. PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
I.LOST PACKAGE
We will investigate with the shipping carrier if your order does not arrive on time or is lost in transit. This process can take 2-3 weeks for the investigation to be completed.
Once the investigation is complete, we will ship your package again after your confirmation if your order is lost in transit or delivered to the wrong address, or we will refund your order and any shipping costs.
However, if the shipping carrier confirms delivery to the correct address, we cannot issue a refund.
J.PACKAGE PRIVACY PROTECTION
Since you are buying a personal care product, we pay more attention to your privacy protection. We will declare as “TOY” and declare ten USD/pcs goods as a default operation. If you have any special requirements, please indicate them in the order note or email us.
K.SHIPPING DELAY
However, orders may be delayed or cannot be sent out for the following reasons:
* Wrong or unspecific shipping address.
* The particular product is currently out of stock in our local factory.
* During festivals or holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.
* Large Value orders require credit verification which can take longer so please be patient. Our aim is to win customers for life and to make shopping with us as easy and enjoyable experience.
